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User agreement

Terms and Conditions

On this page you will find all the information necessary to make orders and purchases from
The site is owned by Futura cosmetics Lorenzin Claudio with headquarters at Siese 4, 31023 San Marco di Resana (TV), Italy, VAT 03870310269. reserves the right to update or modify these terms of sale at any time, in consideration of possible regulatory changes and business strategies. The contract between and the customer shall be concluded with the acceptance, even partial, by the This acceptance is automatic, unless otherwise communicated to the client mode. Placing an order in the manner provided, the customer claims to have read all the information provided to him during the purchase process, and accept the general conditions and payment transcribed below.
The customer, once the purchase process online, will print or save an electronic copy, and keep these general conditions of sale, subject to the provisions of the law governing distance selling.
The customer is not entitled to damages or compensation, and any contractual liability for any direct or indirect, to persons and / or property, caused by the rejection, even partial, of an order.

The costs of the products that you will find for sale on this site are made clear: the prices include VAT, shipping costs are specified. There are no additional charges. The prices are valid until they are listed on the site. If you place this order, to delivery the price of the product ordered will be blocked, even if in the meantime there have been changes. All products will arrive accompanied by complete instructions for use, and for any doubt, clarification or advice before or after the purchase, we are at your disposal.
To place an order on this site you must be of legal age.

Confirmation of orders
For every order you make on our site will be followed by a communication via e-mail that will confirm the receipt of the order, summarize the details of the order, and in the case of payment by bank tells you the necessary data. A later e-mail will confirm acceptance and order fulfillment, and will report the identification data of the courier and shipping.

1) Bank transfer in advance
The order will be sent a confirmation of receipt of payment * c / o:
IBAN: IT35T0891761980002003301259
REASON: Order number with name and surname of the order.
* normally 2-3 working days.

2) Cash
Cash on delivery directly to the carrier to which it has to deliver the exact amount in cash. The carrier is not allowed to have rest or to accept checks. Cost of delivery is of 5,00 EURO total throughout Italy.

3) PayPay
Pay online with a PayPal account or with credit card (all major card accepted).

Our articles start at Resana (TV) and traveling with proper and adequate packaging by courier of our choice.
The delivery of products will be made within 4 working days after the day of the order confirmation. Delivery dates are valid for most of the national territory. The islands and remote areas could be served in two or more working days extra.

For working days means the days from Monday to Friday excluding the 1/1, 6/1, 25/4, 1/5, 2/6, 15/8, 1/11, 8/12, 24/12, 25/12, 26/12, 31/12, Easter Monday. In no event Futura Cosmetics be liable for any damage caused by the delay of delivery.

The cost of delivery is of 9,00 EURO total throughout Italy.
For orders over EUR 50.00 shipping is free.

Shipments out of Italy: we make shipments in any country of the world. The above conditions are valid for Italy: for shipments to other countries, there may be variations in delivery times and shipping costs, which will be communicated by e-mail order confirmation.

Upon delivery of the goods by the courier, the customer is required to check:
- The number of boxes is the same as indicated in the transport document;
- That the packaging is not damaged, not wet or otherwise altered.
Any damage to packing and / or articles or the mismatch in the number of packages, must be immediately notified, subject to control on WRITTEN proof of delivery courier, and dandocene notification within 2 working days via e-mail to customercare @
Once signed the slip, the customer can not make any objection about the appearance of the goods.
Any problems concerning the physical, correspondence or completeness of the items received must be reported by email to within 5 days. after delivery.
Delivery will usually in the middle of the day (10:00 to 18:00). You can not request a specific delivery time, an appointment, or to be notified by courier before delivery.
Futura Cosmetics is not responsible for delays in delivery caused by the courier, or acts of God.
In the case of repeated inability to deliver the order to unavailability of the customer and the next non-collection within 5 days. working of the storage at the warehouses of the courier, the order will be automatically canceled. Will be charged and deducted from the reimbursement of payment of all costs related to transportation, warehousing and return to sender.

All the products are guaranteed against any defects that prevent the proper use, in which case we will replace them at our expense.

If you are not satisfied with the goods purchased and decide to return it, follow these simple steps:
- Send an e-mail to or if you prefer call us on 0423715455.
- Put the products in packaging or shipment of the material suitable for transport and returned to Futura Cosmetics via Siese 4, 31023 San Marco di Resana (TV).
- On receipt of the material will refund.

Return Policy

Terms of revocation

Our aim is to ensure customers' complete satisfaction. If the customer received the goods once purchased decide to return it, has the right to rescind the purchase contract for any reason, without explanation and without penalty (according to the Consumer Code DL February 21, 2014 in accordance with 21 European standards for e-commerce in the implementation phase).
To exercise this right, the customer must send within 14 days of receipt of goods an e-mail to to communicate the will of withdrawal. Once we have received such notice of withdrawal, the customer will have an additional 14 days to return the goods.
The right of withdrawal is subject to the following conditions: By law, the contribution to the shipping costs for return of the goods is borne by the customer, using a carrier of their choice. Item must be returned intact, under the same conditions of the time of receipt.
Item must be returned properly packed in SAME PACKING used for shipping to the customer or with a durable material suitable for transportation. We will not accept other types of packaging or packaging still insufficient to maintain the integrity of the article and / or that are damaged during shipping. In this case, the object will be available to the customer for its return, while canceling the request for withdrawal.
Futura Cosmetics will reimburse the customer, not just received the product and after verifying the integrity of the same, the amount paid. Or, at your option, you can use the credit for the replacement or purchase of another article.
IMPORTANT: Insert in the pack made a copy of the sales receipt paper that is in the shipment.
1) Under Article. 67, paragraph II, of the Consumer Code, constitutes a necessary condition for the exercise of the right to withdraw the integrity of the product to be returned. The products must not have been damaged and / or altered.
2) To exercise the right of withdrawal is not required that the goods to be returned is secured against theft and accidental damage from transport. However, because the risk inherent in the return of the goods, he becomes responsible Futura Cosmetics invites the buyer who wishes to exercise the right of withdrawal to ensure, at its own expense, the shipment to the indicated value.
3) In accordance with Article. 67, fourth paragraph, of the Consumer Code, only after the return of the product and only after verifying the fulfillment of the points 1, 2, above, Futura Cosmetics will, in the shortest possible time, to the repayment of the sums paid by the user . The refund amount will be notified by e-mail and credited on the same means of payment used for purchase or by bank transfer. It remains the user's ability to adhere to the commercial offers in progress.

Online Dispute Resolution
Online Dispute Resolution